Who handles what: menta tech vs. the ticketing platform
When a ticketing platform uses menta tech for its resale market, two teams share the operation. This is the map of who owns which kind of problem — so nothing falls through the cracks.
Why this exists#
When two teams run different parts of the same event, the slowest thing in the world is a problem that lands on the wrong desk and gets passed back and forth. This guide exists to stop that.
The idea is simple: agree up front on which team owns which kind of situation. That way support cases reach the right people the first time, incidents get resolved faster, and everyone — the platform, the ticketing system, and menta tech — has the same expectations.
The one rule to remember#
What menta tech handles#
menta tech owns the resale market end to end — everything that makes it run, and the infrastructure behind it:
- The resale market itself. Listing a ticket, editing or pulling a listing, buying a resold ticket, and anything that behaves oddly inside the resale flow.
- Payments and payouts. The whole operational side of the money behind resale — collecting from buyers, paying out sellers, and the back office that keeps it running.
- Trust & safety. Managing trust & safety controls, blocking or holding payouts when patterns look suspicious, and cross-checking history.
- The Control Station. Using the panel, configuring rules, turning the market on or off, and closing the resale market.
- menta tech outages. When a menta tech service or API goes down or errors out in a way that affects the resale market.
What the platform handles#
The platform — and its ticketing system — owns everything around primary sales and running the event itself. Side by side, the split looks like this:
- Listing, buying, and selling in the resale market
- Seller payouts and trust & safety holds
- Rules, turning the market on/off, and closing it
- Outages in menta tech services and APIs
- Primary sales, primary pricing, and categories
- Issuing and delivering primary tickets (PDF, Wallet, etc.)
- Event access: scanning access codes, turnstiles, entry control
- Running the event: date/venue changes, rescheduling, capacity, box office
So, who do you call?#
Reach out to menta tech when the problem is inside the resale market: a seller hasn't been paid in the expected time, a payout is held or blocked, the Control Station is erroring or not reflecting your changes, the market needs to be closed, adjusted, or turned off, or something smells like fraud.
Don't bring menta tech primary-sales issues, ticket issuance, getting into the event, access-code scanning, box office, or general ticketing-system trouble — those go to the ticketing system's support team or the platform's own people.