Knowledge base
Support

How to reach support

When something needs a hand, here's exactly where to go and what to expect — no guessing about which inbox or channel is the right one.

Version: 1.1Updated: June 2026Read: 2 min
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If you don't see a support option in your Control Station, your integration may not have it set up yet. Check with the menta tech team.
The short version: you always start from the Control Station, the back-end where you manage your rules and events. What you find once you're there depends on your region — but the front door is always the same one.
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Where it starts#

When you need help, you don't have to remember an email address or hunt for the right channel. Everything begins in the same place: your platform's Control Station. Open it, and from there you'll reach the support channel set up for your region.

Configure this live from the Control Station Open the Control Station
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Your support channel#

Your channel is a support assistant built right into the flow. You open your case there and the assistant walks you through it step by step — you describe what's happening, it takes it from there. Nothing to install, no separate login.

Your channel is the ticket system you already know — the same one you've been using all along. You open the case from the Control Station, it gets a number, and from then on it's logged and easy to follow until it's resolved.

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Want to know how fast we respond, how cases get prioritized (P1–P4), and when we're available? It's all in the support SLA.